Return & Refund Policy
Quenelles Frozen Desserts ABN - 94 306 168 982
Last Updated: 21st March 2026
Thank you for shopping at Quenelles Frozen Desserts. Because we deal with perishable food items, our policy is designed to balance customer satisfaction with safety and quality standards.
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1. Returns & Exchanges
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Due to the perishable nature of our products, Quenelles Frozen Desserts does not accept returns of food items unless the product is faulty, damaged, or does not match the description.
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If your item is perishable, you are not required to return it physically if it is damaged or contaminated. Please take a photo, dispose of it safely, and contact us.
Food Standards Australia New Zealand
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2. Damaged, Defective, or Incorrect Items
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If you receive an item that is damaged, spoiled, or incorrect, we will gladly offer a replacement or a full refund.
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NSW Small Business Commissioner
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Time Limit: You must notify us within 24-48] hours of purchase of item.
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Proof: Please provide your order number, a description of the issue, and a photograph of the damaged product.
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Process: Email us at info@quenellesfrozendesserts.com.au or call 0494 130 852.
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3. Refunds
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Once your refund request is approved, we will process it immediately.
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Method: The refund will be applied to your original method of payment within [5] business days.
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Alternative: At our discretion, we may offer a Store Credit or a Replacement instead of a refund.
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4. Non-Refundable Items
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Certain items cannot be returned or refunded, including:
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Fresh dairy products, eggs, or produce.
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Items that have been opened or improperly stored after delivery.
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Gift cards.
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5. Change of Mind
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We do not offer refunds or exchanges for change of mind or if you do not like the taste of a product, as taste is subjective.
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We Feed You
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6. Cancelled Orders
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Orders can be cancelled up to 24 hours before the scheduled delivery time. Orders cancelled after this time may not be eligible for a refund.